Hub 5 and Tenda WiFi Mesh
Long story but will try and keep it brief.
I used to have a Hub 3 and was getting very poor WiFi distribution throughout the house. Had an Engineer visit and he recommended a Mesh System to bounce the Wifi signal around the house. I purchased a Tenda MW6 at a cost of £150 and this seemed to solve the issue of WiFi dead spots around the house so was happy even though it had cost me money.
Recently been upgraded to Hub 5 (not by request) and 1GB Broadband. As soon as I swapped the Hubs around, I connected up the Tenda Wifi Mesh as per all previous settings (Hub in Modem mode etc, etc). The Hub 5 just won't recognise the Tenda Mesh at all in Modem Mode. I have tried every possible bit of advice I could find on these forums with regard to Hub 5, Modem Mode, Mesh linking, follow this sequence exactly etc etc but nothing works. The only way the Mesh works is with the Hub 5 in Router Mode but getting very poor speeds throughout the house (<10Mb)
3 Calls to the support "Tech" team who didn't even know what a Mesh System was and had it logged as problems with Mash :). Disconnected from the calls twice as they clearly don't know what they are talking about and hung up to save embarrassment. Promised 2 callbacks which didn't materialise (no surprise). Absolute joke of a support network. I was offered 2 WiFi pods but then they were never ordered.
I have now reverted to just using the Hub 5 in Router Mode. Standing next to the Router I get 80Mb as opposed to my advertised 1GB and if I go upstairs I get 10Mb. This is causing mayhem in the house with people working from home, my eldest son revising for GCSE using online content and my youngest playing Xbox !!!!!! Can't even watch online content on my TV due to insufficient connection.
Everything I read points to problems with the Hub 5 and connecting your own Router/Mesh which leads me to believe this is a built in characteristic of the Hub 5 to get people to "rent" Wifi Pods from Virgin at extra cost.
Can someone tell me if I can get a Hub 3 back. The Tech team said this is not possible. I do not want the Hub 5 and its advertised 1GB of Broadband. I just want stable Wifi throughout the house. Is that to much to ask for what I am paying.
Seriously disgruntled customer of 30+ Years !!!!!!!!!