Forum Discussion

Gords78's avatar
Gords78
Tuning in
11 months ago

HUB 5 5ghz channel keeps disappearing - Easiest route to getting replaced?

Had my hub 5 for about a year and for about 5 months had problems with the 5ghz channel disappearing randomly. Slowly gotten worse to the point where even a factory reset isn't bringing it back now and I'm reliant on the 5ghz.

The only setting on the router that isn't stock is the 5 and 2.4 being split. When the 5hz channel drops it cannot be seen by several (all) devices I own. Definitely a hub fault.

What the best way to get this replaced? I really don't fancy an hour on the phone to a call center going through scripts.

Thanks!

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey Gords78,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue, looking into our systems you would benefit from having a technician sent out, for me to book this through for you, I will be sending you a private message to confirm some information.

    Joe