Hub 4 restarts when casting
I've had this issue ever since I got upgraded from the Hub 3 to Hub 4, but it's now so frustrating that I need to do something about it. Basically, whenever I cast my phone screen onto my TV, it wor...
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Hi @carl_pearce nothing at the time it happened...
There's this which looks to be about the time I started casting:
CM-STATUS message sent. Event Type Code: 24; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Then this when it reconnected to the Internet after restarting:
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
(the casting lasted 5 mins this time before it restarted)
Hi there moonie-m
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I'm so sorry to hear that this has happened I can imagine how frustrating this must be! Also thank you to our community for their help so far.
Can I just check does the Hub only lose connection when the phone is casting?
Yes, that's right @Ashleigh_C. It doesn't just lose connective though, the wifi signal disappears completely and it looks like the hub restarts. It happens very reliably every time I cast my phone screen (or when my partner casts his).
Hello moonie-m.
Thanks for replying.
What device are you using for casting? Chromecast or direct through your TV?
I will be honest its a strange one if it reboots the hub as well.
Can I send you a private message? that way I can take a look in a bit more detail.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
