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golf20vT's avatar
golf20vT
On our wavelength
2 years ago

Hub 4 Password

Hi,

 

I have had problems with accessing my Hub 4

I changed the password from the default on to one of mine, however I've forgotten it and now can't access my VM Hub 4

Any ideas how i can access it?

 

Thanks

2 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    You need to do a full reset, so it returns to using the default password.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi golf20vT 👋.

    Thanks for reaching out to us. Apologies for the issues you are having with a password. You can perform a 60 second pin hole reset, this should reset all the changes made back to the factory settings. Grab a pen and press and hold in the reset hole for 60 seconds. 

    Should this not work, please reply to the private message that i have sent to you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina