Forum Discussion

Natheav87's avatar
Natheav87
Joining in
11 months ago

Hub 4 not connecting to vm connect app

I’ve recently upgraded my package and since doing this my hub 4 won’t connect to my vm connect app. I’ve followed troubleshooting but still now joy.

any idea thanks 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    11 months ago

    Hi Natheav87 👋.

    Thanks for reaching out to us, and welcome tot eh Community Forums, apologies for the issues that you are having with the Connect app and the Hub 4. We are aware of some issues with the Connect app and the Hub4, have you been able to apply this manually using the apps camera function to scan the information on the barcode of the Hub?

    Let us know. 

    Sabrina