Hi,
on Thursday morning my internet stopped working and the hub was in a loop of flashing blue light, then white light, for a number of hours then it started working again automatically, then today I noticed I couldn’t use my landline phone even though the Wi-Fi was working, so I decided to switch the hub on and off again, then it’s started the lights loop again, and the internet is not working again like Thursday.
Is this a known issue?
I meant to say flashing white light then it goes off completely and restarts the cycle
Forum TeamHello oliver23,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your router and connection at the moment.
Are you still experiencing the issues that you posted about on Saturday afternoon? If so, please respond to my private message and I can help to get this investigated for you.
Kind Regards,
Steven_L
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
