Hi,
My hub 4.0 was configured have have a different SSID for 2.4ghz and 5ghz. It has lost its 5ghz SSID after a power cut. I tried rebooting the hub, also tried toggling the 5ghz signal off and on. The 5ghz SSID cannot be seen any of the devices that were connected to it before.
Could a replacement hub be requested?
Best,
Kevin
Forum TeamHi k3vink3vin
Welcome back to our community forums and sorry to hear you are having this issue with your HUB 4 and 5ghz.
We can understand the inconvenience caused and want to best help. Just to confirm, have you tried the advanced settings as seen here https://www.virginmedia.com/help/broadband/set-up-broadband#373e18f6-3bcc-4448-a66c-50466b83c02d If so, what happens when you do?
Thanks,
Hi Akua_A,
I have looked at advanced settings, I do not see anything odd in there. I tried disabling and enabling 5Ghz in there. It did not do anything, the 5ghz SSID is not visible to any devices most of the time.
Best,
Kevin
Forum Teamif you try and reboot this via the pin hole this will reset the router and it will reappear.
If that doesn't work let us know and we will look into this in further details .
