Hub 3 Woes
Some time ago I posted about how my last contract came with a Hub 3 that was clearly ancient and had a very unpleasant smell and was covered in deep scratch marks.
I am a returning customer and just started a new contract, got sent my kit, and it appears that lightning CAN strike the same place twice! A Hub 3 with something loose rattling around inside, a pull-out WiFi password card that doesn't match the network name of the router, and a red light that appears every now and then when the router falls unstable if it's doing a lot.
Telephone support is useless as ever, chat support goes round in circles. Online leads you to Whatsapp who send you back to web chat. And last time I had to post here to get staff to intervene and finally sort it out... So I guess I am posting again to kindly request that VM staff hopefully read this and can arrange for me to get a new Hub again rather than badly 'refurbished' trash that's clearly not tested - Before I give up and cancel under my cooling off rights.
Thanks for any support whether that's from staff or other users who have worked out a way of actually getting through by other means to speak to someone helpful rather than being given a sales pitch because "The router is not faulty you just have too many devices connected and need to upgrade to a faster package"