Our hub 3 has solid red light. Have followed the guidance on website to turn off for period of time to allow to cool, no change when powering back on. Hub isn't noticeably hot to touch and is well ventilated.
Have also tried the resetting method. Red light came back on again.
WiFi appears to be working on devices but speed does seem slower than usual.
Can Virgin please look into this
Other posts from people with same issue suggest thr hub needs replacing. Hoping virgin can assist as can't find any other means of contacting support
Forum TeamHi St46 thanks for posting and welcome to our community.
Sorry to hear of any concerns the constant red light on your hub may be causing you. I would like to help you replace it. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
The red led is the Hub overheating warning and as such should be working properly. The Hub should be replaced as it may be a risk. If you wait here a day or two a VM Mod should pick this up and discuss.
