Forum Discussion

VVentosa's avatar
VVentosa
Just joined
3 days ago

Hub 3 showing a permanent red light

I’ve seen some posts about this and all refer to hardware issue with the hub. Our wifi has been a bit intermittent lately and the hub itself is warm to touch even though it seems to pass all diagnostics checks including temperature. 
the light changed a few months ago and it doesn’t go away despite resets and power cycles. 
What is the solution please? I am getting concerned about temperature issues. It is placed in a well ventilated area and no direct sunlight, changed light status only recently.

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    9 hours ago

    Hi VVentosa 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with the red light on your Hub3. 

    Checking the systems on our side, we can see that you have since been in touch and have things in motion to resolve this. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.