Forum Discussion

zerodbs's avatar
zerodbs
Up to speed
31 days ago

Hub 3 Red Power Light

My hub 3 has a constant solid bright red power light. I have read the help page on the Virgin website and several posts on the forum which suggests the hub might be overheating or in modem mode.

I can confirm that the hub 3 is in router mode, well ventilated and comfortably cool. Rebooting the hub several times makes no difference to the red light status.

There has been no noticeable difference in performance which remains satisfactory, thank you.

Although I find the V6 to be working well, the Virgin diagnostics page reports problems with the connection to it. I have followed the relevant troubleshooting instructions which try to deal with problems that aren't actually apparent.

Does this indicate a fault with the hub that needs addressing?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    31 days ago

    A VM Person will contact you soon re. the red light.

    Re the V6... you are correct "if it aint broke, dont try to fix it" !  😎

    Do you have it connected to the Hub by ethernet cable (best) or by wifi (not as good) ?

    • zerodbs's avatar
      zerodbs
      Up to speed
      31 days ago

      I also wonder whether "if it aint broke, dont try to fix it" applies to the Hub 3 too! I suspect not.

      It's connected to the Hub 3 by wifi but suffers no noticeable degradation as a consequence.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        30 days ago

        The red light issue is down to the 1p LED/circuitry that the makers used, failing/fading from white>beige>yellow>orange>red over time, but it has never been regarded as worth fixing.  VM simply swap them for another Hub3 that hasn't developed the fault yet - as it does "compromise" the "overheating" warning system - so it is a safety concern from that point of view.

        And the Hub3 is basically obsolete nowadays as it cannot go to the 1GB speeds - that the newer Hub4 and Hub5  can achieve.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    30 days ago

    Hi there zerodbs 👋 Welcome back to the forum and thanks for your post 😊

    I'm glad to see this red light hasn't had any impact on your service. It could be an issue with the LED light itself. But in some instances it can be an indication of the Hub overheating. It's best to have an engineer booked to come and check it over for you. So, I'll pop you a PM to confirm your details so this can be booked.

    Regards

    Nathan