Forum Discussion

mozza2k5's avatar
mozza2k5
Joining in
8 months ago

Hub 3 overheating red light constantly for weeks- customer services advise 'do not worry'

Hi I have also been having this issue with my router. Light on the front of the hub is red. It is in a well ventilated area but feels warm to the touch (especially at the top of the unit). I curren...
Beth_G's avatar
Beth_G
Forum Team
8 months ago

Hi mozza2k5

Thank you for your post, I'm sorry to hear that your Hub appears to be overheating. I'll pop over a private message now so I can take your details and arrange for an engineer to visit and replace the Hub if needed. 

In the meantime, we'd advise to jeep the Hub switched off at the plug as much as possible for safety reasons.