Hub 3 Extension Cable
I am rearranging the room where the Hub 3 is and wondered if Virgin Media offer extension cables.
I tried talking to the chat option but this just ask d a load of questions that had no relevance.
Any help would be appreciated.
Forum Discussion
VM will supply a 3m (max) pre-made cable. Is that enough for you?
If not then you will need a Tech visit to make up a longer one and test and rebalance all power levels etc - there is a £25 charge for that.
3m would be enough. Is it a case of phoning them or can you request it online?
A VM Person should arrive in due course and sort it for you - until then You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
