Please can anyone help? A few days ago my hub started showing a solid red light. Now the connection to all the booster pods has failed. And connection to our devices is repeatedly dropping. I can’t get any sense from the messaging service.
What Hub model is it (printed on its base sticker) ?
Hi, it’s a 3.0
Hello Jpa-Jpa.
Thanks for your post.
Sorry to hear about the issue with your Hub3, losing connection and having the red light.
I can look into this for you.as we will need to arrange an engineers visit to replace the Hub3.
In the meantime, Can you make sure the Hub is well ventilated and away from any direct source of heat.
If you don't mind, I will need to send you a private message to pass security.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
