Forum Discussion

Foggy1983's avatar
Foggy1983
Joining in
9 months ago

Hub 3.0 red for 6 months

.y hub has been red for over 6 months. I've tried to speak to virgin media about and and all they keep saying is that I can get a new hub if I upgrade my package. The Internet connection is so bad, I've done all that has been asked and still it doesn't work properly. Please help me

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you

  • Hello Foggy1983

     

    Sorry to hear of the red LED issue on your Hub 3 and the problems experienced getting this looked into, we're here to help via the forums and welcome to the community.

     

    I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

     

    Rob