Forum Discussion

robinpeter's avatar
robinpeter
Tuning in
4 days ago

Hub 3.0 not operating properly

My Hub 3.0 stopped working properly. I have tried the obvious like switching off & pulling out the power & leaving it out for a minute. On reversing the process it fires up green bar, then internet light & then flashes the two arrows. Then after a while it just keeps repeating the whole sequence over & over❓ Nothing has changed moved etc. & was working fine for both my laptop downstairs & wifey's upstairs until 26:15 today ‼️

Looks like V.M. is working fine in our area when I checked at 15:45.

Any assistance or ideas would be gratefully accepted 

 

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    The green flashing arrows on our Hub 3 means the VM network has gone down.

    Ask the people next door if they are in the same situation, it can take time for the service checkers to register a fault.

    Check for known faults in your street – try both methods :

    Call the local fault line: 0800 561 0061 – this is an automated number.

    https://www.virginmedia.com/help/check/status/identification/identify




  • robinpeter's avatar
    robinpeter
    Tuning in
    4 days ago

    Client62. 18:35 we just got a message from V.M. saying there's a service outage. Thank-you for your help.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello robinpeter,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment.

    We've not been able to find your connection via the forum. Have you seen any improvements over the weekend since you last posted or been in touch with the team over the phone to have this looked into further? If you still require assistance, please let us know here and we'll be able to help.

    Kind Regards,

    Steven_L