Hub 3.0 keeps losing connection
Recently my Hub 3.0 has been intermittently losing connection. The dropout can last from a few minutes up to 30 minutes at a time. During a downtime, both wired and wireless connections are affected,...
Forum Discussion
Network Log
Time Priority Description
23/05/2024 01:48:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:48:14 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:46:13 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:26 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/05/2024 01:44:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2024 17:49:42 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/05/2024 00:37:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2024 19:46:29 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2024 19:38:42 critical TLV-11 - Failed to set duplicate elements;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2024 19:35:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2024 15:40:57 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2024 22:49:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2024 22:06:22 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2024 19:25:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2024 10:06:22 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 5 37 256 qam 1
2 146750000 5 37 256 qam 2
3 154750000 5.1 37 256 qam 3
4 162750000 5.3 37 256 qam 4
5 170750000 5.5 38 256 qam 5
6 178750000 5.1 38 256 qam 6
7 186750000 5.3 37 256 qam 7
8 194750000 4.9 38 256 qam 8
9 202750000 4.5 38 256 qam 9
10 210750000 4.4 38 256 qam 10
11 218750000 3.9 38 256 qam 11
12 226750000 3.7 37 256 qam 12
13 234750000 3.2 37 256 qam 13
14 242750000 2.9 37 256 qam 14
15 250750000 2.9 37 256 qam 15
16 258750000 3.9 38 256 qam 16
17 266750000 4.1 38 256 qam 17
18 274750000 4.4 38 256 qam 18
19 282750000 4.5 38 256 qam 19
20 290750000 4.5 38 256 qam 20
21 298750000 4.9 38 256 qam 21
22 306750000 5 38 256 qam 22
23 314750000 4.9 38 256 qam 23
24 322750000 5 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.3 125 0
2 Locked 37.6 101 0
3 Locked 37.6 55 0
4 Locked 37.6 37 0
5 Locked 38.6 36 0
6 Locked 38.6 36 0
7 Locked 37.6 36 0
8 Locked 38.6 38 0
9 Locked 38.9 33 0
10 Locked 38.6 40 0
11 Locked 38.6 38 0
12 Locked 37.3 49 0
13 Locked 37.6 53 0
14 Locked 37.6 89 0
15 Locked 37.6 91 0
16 Locked 38.6 50 0
17 Locked 38.6 16 0
18 Locked 38.6 30 0
19 Locked 38.9 27 0
20 Locked 38.9 37 0
21 Locked 38.6 65 0
22 Locked 38.9 43 0
23 Locked 38.9 45 0
24 Locked 40.3 49 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 30099909 42.8 5120 64 qam 4
2 23600062 43.3 5120 64 qam 5
3 36599850 42.8 5120 64 qam 3
4 43100015 42.5 5120 64 qam 2
5 49600010 42.5 5120 64 qam 1
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0