Forum Discussion

Kinglearjet's avatar
Kinglearjet
Joining in
7 months ago
Solved

Hub 3.0 - Constant Red Light / Hot Device / Intermittent Wi-Fi

Hello all. I have have a Hub 3.0 that has now had a solid red light activated for a few months now.  During this time I have had intermittent Wi-Fi dropouts from certain devices and the hub is extre...
  • Steven_L's avatar
    Steven_L
    7 months ago

    Hello Kinglearjet,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your router at the moment.

    I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

Adduxi's avatar
Adduxi
Very Insightful Person
7 months ago

Irrespective of the temperature, the Hub should be replaced as the overheating warning is not working correctly. This is an inherent risk.  Just wait here a couple of days for a VM Mod to pick this up and discuss directly.

Steven_L's avatar
Steven_L
Forum Team
6 months ago

You're very welcome Kinglearjet and if you get the chance, please do let us know how the visit goes.

Kind Regards,

Steven_L

  • Kinglearjet's avatar
    Kinglearjet
    Joining in
    6 months ago

    Hi Steven.

    Engineers have been and swapped out the overheating hub 3. Excellent result. Thanks everyone for your assistance. 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      6 months ago

      Glad to hear this 🙂