Forum Discussion

Tina65's avatar
Tina65
Joining in
9 months ago

How to update my essential broadband contract

I received an email to say I needed to update my essential broadband contract but no details of how to do it very complicated process 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    9 months ago

    Try logging into you online VM account - it should detail the options available to you.  Dont do anything yet until you are sure you have explored all available options and found one that suits you on price etc.

    Agreeing any change will lock you into it for another 18 months.

  • Megan_L's avatar
    Megan_L
    Forum Team
    9 months ago

    Hi Tina65, 

    Thanks for posting on our Community Forums, sorry that you're finding it hard to update your essential broadband contract!

    We have a website dedicated to our Essential Broadband package, on there you will find a Live Chat option which will pop you through to a Team who will help - Essential Broadband Site. 

    Please let us know if you need any further help. 

    Thanks,

    Megan