Like other customers, I have a WiFi blackspot as confirmed by the Virgin Media connect app. Always below 30mbps. However, the app does not then give the option to order a WiFi pod, as it apparently should. It directs me here for help, where I've had to create another log in and ask the community for a solution which will apparently be picked up by a moderator/VM employee. Three separate apps/platforms to hopefully reach a conclusion - baffling. Please help!
Hi rory88,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having difficulty ordering a WiFi Pod. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
