I have just upgraded to 1gb service however on completing a scan using the connect app I have two areas of the house where the signal is awful in the kitchen only getting 2mbps and in my home office 19mbps, could a moderator help me with this issue.
Thanks in advance.
The Official line is....
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You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.
If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.
You can also try - text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all
Just remember not to put the VM Pods in the rooms that have low Wi-Fi speeds or matters may get much slower.
Absolutely ridiculous I have tried to sort this over WhatsApp and I'm not being given any option to order a WIFI pod, could a moderator help please
Forum TeamHey TheCarters, thank you for reaching out and I am sorry to hear this.
I will send you a DM to order a pod, they are free on 1GB or volt customers otherwise its £8 per month. Cheers
Please help, I’ve posted 2 posts and no one has got back to me 😞
