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RevJC's avatar
RevJC
Tuning in
2 years ago
Solved

How to order WiFi pods?

Hi there,

 

I'm also looking to order a WiFi Pod to boost my WiFi upstairs if possible - I am on Volt and have a 1GB connection so am hopefully eligible.

 

Thanks for your help 🙂

James

  • Ilyas_Y's avatar
    Ilyas_Y
    2 years ago

    Thanks for speaking with us today RevJC on the VM forums, 👋🏼

    I'm glad we have been able to assist in ordering out the Wi-Fi pod.
    As advised - it will arrive next week although with New Years and NYE being today and tomorrow, some deliveries may be delayed slightly.

    Let us know if there's anything else we can do to assist and we'll support where we can.

    Kind regards,
    Ilyas.

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey RevJC Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    We will certainly be able to assist you in relation to your queries for the Wi-Fi pods.
    I will be sending a private message to further assist and get this sorted out for you, 😇

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today RevJC on the VM forums, 👋🏼

    I'm glad we have been able to assist in ordering out the Wi-Fi pod.
    As advised - it will arrive next week although with New Years and NYE being today and tomorrow, some deliveries may be delayed slightly.

    Let us know if there's anything else we can do to assist and we'll support where we can.

    Kind regards,
    Ilyas.

    • RevJC's avatar
      RevJC
      Tuning in
      2 years ago

      Superb, thanks very much for your help with this. Brilliant customer service 👏 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi RevJC 

        Thanks for coming back to the thread. There are a few requirements for the Pods to work with our Hubs:

        •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
        •    Channel Optimisation must be left on.
        •    The SSIDs must be the same and broadcast enabled.
        •    The SSID must be password protected.
        •    The Passphrases of the SSIDs must match.

        As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.

        This link will help though if you do have any issues: https://www.virginmedia.com/help/setup/intelligentwifipod