Hi,
I recently moved to a 1GB package (from 350mb) which was great at first. But now I'm getting speeds of around 150mb.
I want to book an engineer - but the automated chat keeps crashing on me when I'm trying to book it (intentional or not!). Does anyone have a foolproof way of booking an engineer?
It would be as well to find out where the problem lies before booking a technician or you could be charged for the visit.
Start by posting here how you are measuring the speed, on what devices, and how they are connected to the Hub.
Hi mattdanielc 👋
Welcome back to our Community Forums and thanks for your post.
Sorry for the issues with your broadband speed.
I've had a look at our systems and can see an engineer 👷 visit was arranged for yesterday.
How did it go?
