Forum Discussion

dylrobbo2903's avatar
dylrobbo2903
Joining in
18 days ago

How can I remove devices?

Hi, can anyone help me im wanting to remove things like the virgin tv box as I dont have it any more but there are no options to take anything away or remove a device

 

[mod edit - title edited for clarity]

    • dylrobbo2903's avatar
      dylrobbo2903
      Joining in

      I have tried to remove the app and reinstall stall it and that did nothing any idea on how to reset it? 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person

        I have tried to remove the app and reinstall stall it and that did nothing any idea on how to reset it? 

        Before you remove the app go to the app settings the VM Connect App > storage & cache and click on Clear cache and then Clear storage.  When you have done this remove the app from the device.  Restart the device and then reinstall the app.