Forum Discussion

NeoToje's avatar
NeoToje
Joining in
9 months ago

How Can I leave feedback of a Virgin media technician

Hi,

I would like to share my appreciation for the excellent service provided by your technician, Scott (ID: 55546), during a recent visit to resolve an issue with my broadband setup.

Scott was extremely professional, helpful, and thorough. He went above and beyond by not only addressing the issue inside but also taking the initiative to check the cables outside to ensure everything was in perfect order. I particularly appreciated his attention to detail, such as wearing shoe covers to protect my home, and the time he took to explain the service and what he was doing.

This level of customer care truly stands out, and I hope this positive feedback can be passed along to Scott and his managers.

Thank you for having such outstanding team members.

4 Replies

  • Hi NeoToje 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're so glad to hear about the excellent service you've received. We've passed the feedback onto Scott and the relevant Area Field Manager.

    If you have any issues or queries in the future, please don't hesitate to contact us.

    Regards,
    Daniel

    • NolanYoung's avatar
      NolanYoung
      Just joined

      Hello, I would also like to leave some positive feedback please as I did not receive the survey after the installation. 

      I want to thank Joe 87417 and Lewis 16513 they did a great job, very thorough and explained everything to me 10/10 service. 

      Installation date 09/08/25

      Thanks,

      Nolan 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team

        Hi Nolan, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        It's always great to hear some positive feedback, and we're really happy that Joe and Lewis impressed you. We've passed on your feedback to both them and their managers 😊

        Many thanks for taking the time to let us know how you feel.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    You just did that and the Forum Team would pass on your comments i(if they can identify your VM account..