Forum Discussion

NeoToje's avatar
NeoToje
Joining in
31 days ago

How Can I leave feedback of a Virgin media technician

Hi,

I would like to share my appreciation for the excellent service provided by your technician, Scott (ID: 55546), during a recent visit to resolve an issue with my broadband setup.

Scott was extremely professional, helpful, and thorough. He went above and beyond by not only addressing the issue inside but also taking the initiative to check the cables outside to ensure everything was in perfect order. I particularly appreciated his attention to detail, such as wearing shoe covers to protect my home, and the time he took to explain the service and what he was doing.

This level of customer care truly stands out, and I hope this positive feedback can be passed along to Scott and his managers.

Thank you for having such outstanding team members.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    You just did that and the Forum Team would pass on your comments i(if they can identify your VM account..

  • Hi NeoToje 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're so glad to hear about the excellent service you've received. We've passed the feedback onto Scott and the relevant Area Field Manager.

    If you have any issues or queries in the future, please don't hesitate to contact us.

    Regards,
    Daniel