High power levels and alot of errors
Ive been having a lot of disconnections and rebooting over the last few days, im unsure if the power levels etc are too high are not but they do look slightly out of whack.
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Downstream Power looks ok but with errors on all channels,
if those error counts are still rising a local noise problem persists.
Upstream Power Level is High ( hub is working hard to send signal to the street cabinet )
but also there is only 1 Upstream Channel connected when 4 or more are the norm.
Check your coax cables are secure on the back of the Hub and to the wall sockets.
Try both methods to see if there is a known fault in your street...
Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identifyThis is an extremely poor connection. If there is no local area fault notified, phone customer service and request a technician visit.
This looks like the old SuperHub 1 - and was there ever more than 1 upstream channel provisioned on that?
Client62 has provided the power level analysis and correctly suggested that you check your coax cable(s) for tightness. The upstream power is totally maxed out (57dBm) and while that's going on, you'll have no useable service.
IMO, your hub needs replacing. Note also that the currently available hubs provide 24 or greater downstream channels and 4 or more upstream channels.
Btw, they'll try and con you into paying for a higher package. This could be tricky as I suspect you're on your original contract (albeit out of contract).
Keep us posted. The VM bods take a couple of days to respond and I expect them to arrange a technician for you in which case you might be able to avoid the con to which I referred above.
Superhub 2 this is.
I used to have an SH2. One of its "features" was it always displayed RS errors which would accumulate if I didnt reset the counter regularly. I was told this was because of the method it used to connect to the VM Network ! However, I had a perfect connection - albeit in modem mode.
What problems are you having?
As said - the SH2 is a museum piece now and should be replaced on the VM network asap - a VM person should be able to sort this for you when they get here.
Hello narl,
Thanks for your post.
Sorry to hear about the issues with your broadband connection dropping.
In your words it is whacked and we need to arrange for an engineer to attend, check the up and downstream levels and upgrade the hub for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L
Looking at the stats, the upstream is well up the creek. There's no doubt the visiting technician will replace the hub. Now we know it's a SH2, there's no need for you to upgrade your package. But do make sure that when the technician leaves, the upstream power level is normal - as in below 50dBmv. There's no settling in period - it either works or it doesn't. When the hub is replaced, you should see at least 4x upstream channels on 64QAM modulation. Don't let the technician go until it's all working correctly!
If the Hub is replaced with a Hub4, DO NOT attempt to use the VM Connect app on any device.
Good call by NOT Allessandro. The wretched CONNECT app screws up your WiFi settings and is well evidenced to prevent you from accessing the hub's setting pages. Plenty of threads on that!
Sadly plenty of deaf ears to the message of the Connect app being like dose of Pollinium-210 for the Hub 4 !
