High ping an packet loss (Modem Mode)
Hoping someone might be able to help, please read all before answering as some key context needed...
I've been with Virgin Media on and off for years. When we moved to our new house around 2.5 years ago it didn't have a Virgin line so we had a brand new line put in. It worked great with my current setup for about 6 months before we started to experience severe latency/ ping spike issues.
These got so bad that I swapped away from virgin for a few months and sent back the router. With the new provider (copper line best available where we live) all the latency was gone but the speeds obviously horrific.
I then signed back up for Virgin, praying it would be better however the latency issues were still there. For a few weeks I had the two lines running side by side on a failover and used the copper line as priority for most evenings when the Virgin connection got worse however paying for 2 lines isn't a sustainable option. After a few weeks the hub kept disconnecting entirely so I finally managed to get an engineer round who diagnosed a faulty splitter. The splitter was replaced and they tested the line and said all was fine.
Unsurprisingly the latency issue are still here, it’s now been at least 4 months since then on my new contract and I still cant get this resolved.
My system isnt very standard, it is comprised of a Pfsense firewall, switches, servers, NAS boxes with hardwired RJ45 Cat6 throughout the house and multiple Unifi AP’s. I put any ISP hub into modem mode and feed it straight into my system. I do alot of LAN networking around the house.
I can quantify that it’s not my network as
- It worked well for 6 months when we first moved in
- It works well with other ISP incomer
- It dosent matter if the hub is in modem mode or not
- I’ve tested direct connect to the hub and it’s the same
I’ve put BQM graphs and hub down and up below:
Live Graph
13th June
15th May
13th March
All of this makes gaming almost impossible as I rubber band and disconnect all the time. The speed is never really an issue, I download great and upload fine. Anyone else had something similar and any advise? It’s driving me mad and getting through to support makes me even more mad... yes I can reset the hub, not it doesn't make a difference... just looks like a massively oversubscribed network to me...