High noise levels and service dropouts
I'm getting high levels of noise on my connection and periodic service dropouts requiring a manual router reboot. I had a repull last year, and a recent visit from an engineer who checked everything internally but could find no fault but who said that a cable in the cabinet was damaged and looked like something heavy had been dropped on it. He said he would report it to to the network people but that was a few months ago and nothing has changed. How can I get the network team to fix this fault?
Here are my noise levels after the router has been up for about 12 hours:
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 339000000 7.6 40 QAM 256 26
2 147000000 7.2 40 QAM 256 2
3 155000000 7.1 40 QAM 256 3
4 163000000 6.9 40 QAM 256 4
5 171000000 6.6 40 QAM 256 5
6 179000000 6.3 40 QAM 256 6
7 187000000 6.4 40 QAM 256 7
8 195000000 6.8 40 QAM 256 8
9 203000000 7.4 40 QAM 256 9
10 211000000 7.7 40 QAM 256 10
11 219000000 7.5 41 QAM 256 11
12 227000000 7.4 40 QAM 256 12
13 235000000 7.6 40 QAM 256 13
14 243000000 7.6 40 QAM 256 14
15 251000000 7.9 41 QAM 256 15
16 259000000 7.4 41 QAM 256 16
17 267000000 7.2 41 QAM 256 17
18 275000000 7 41 QAM 256 18
19 283000000 7 41 QAM 256 19
20 291000000 7.2 41 QAM 256 20
21 299000000 7.2 41 QAM 256 21
22 307000000 7.4 41 QAM 256 22
23 315000000 7.4 41 QAM 256 23
24 323000000 7.2 40 QAM 256 24
25 331000000 7.2 40 QAM 256 25
26 347000000 8.5 40 QAM 256 27
27 355000000 9.8 40 QAM 256 28
28 363000000 10.8 40 QAM 256 29
29 371000000 8.8 39 QAM 256 30
30 379000000 4.2 38 QAM 256 31
31 387000000 -1.9 36 QAM 256 32
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 1418 1521
2 Locked 40 1027 551
3 Locked 40 1700 1964
4 Locked 40 2567 3589
5 Locked 40 2633 3164
6 Locked 40 2322 2926
7 Locked 40 2662 3004
8 Locked 40 2510 3045
9 Locked 40 2457 3121
10 Locked 40 2406 2890
11 Locked 41 2653 2927
12 Locked 40 737 1239
13 Locked 40 2295 2565
14 Locked 40 2293 2533
15 Locked 41 2124 2667
16 Locked 41 2113 2443
17 Locked 41 2082 2606
18 Locked 41 570 1242
19 Locked 41 2051 2482
20 Locked 41 1950 2421
21 Locked 41 1994 2533
22 Locked 41 1560 1647
23 Locked 41 389 976
24 Locked 40 110 138
25 Locked 40 1762 2646
26 Locked 40 1300 2164
27 Locked 40 1442 1621
28 Locked 40 1303 2227
29 Locked 39 1870 2414
30 Locked 38 1780 1625
31 Locked 36 10714 918
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Modulation First Active
Subcarriers (Active Profile) Subcarrier (Hz)
33 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data PLC Power Corrected errors Uncorrectable errors
(dB) (dBmV) (Active Profile) (Active Profile)
33 Locked 0 0.0 1132355454 5923
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 40.3 5120 QAM 64 1
1 43100000 39.5 5120 QAM 64 2
2 36600000 38.5 5120 QAM 64 3
3 30100000 38 5120 QAM 64 4
4 23600000 37.8 5120 QAM 64 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 4 0
1 ATDMA 0 0 6 0
2 ATDMA 0 0 7 0
3 ATDMA 0 0 4 0
4 ATDMA 0 0 3 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10.4 36.7 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts Subcarriers
6 OFDMA 208 74000000 5 0
