High download latency Hub 3.0
Since swapping to Virgin Media in July we've had trouble with the internet in our flat.
Previously we could get internet in all rooms in our flat, but since swapping to Virgin Media the internet is intermittent in all rooms except the lounge (where the router is kept). This impacts our smart home devices, mobile devices as well as one of our home office set-ups. In video calls, we experience intermittent issues due to High Download Latency.
One of our computers is connected via. Ethernet has no issues, but our other computer is located usually around 3m from the router (same room) or the same distance (but in another room) connected via. wifi.
I have been monitoring the performance through a BQM since October and every day looks like the below;
I also regularly run a speed test and the results are pretty consistent, here's the results from today;
Trace Statistics : traceroute to 82.4.28.149 (82.4.28.149), 30 hops max, 38 byte packets
1 cpc83987-pool15-2-0-cust148.15-1.cable.virginm.net (82.4.28.149) 0.000 ms 0.000 ms 0.000 ms
Trace complete.
PING 82.4.28.149 (82.4.28.149): 64 data bytes
--- 82.4.28.149 ping statistics ---
20 packets transmitted, 0 packets received, 100% packet loss