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TUNERTECH001's avatar
TUNERTECH001
Joining in
29 days ago

hi could a tech check my power levels

 

 

13 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    You can do this ... 

    Downstream
    Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

    Upstream
    Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across all four to six DOCSIS 3.0 channels.  Seeing QAM 32/16/QPSK is a current service noise fault. Seeing less than four DOCSIS 3.0 channels is usually a signal level fault.

      • TUNERTECH001's avatar
        TUNERTECH001
        Joining in

        Cable Modem Diagnostic Report
        Date: 08-Nov-2025
        Device MAC: 
        CMTS MAC: 
        DOCSIS Version: 3.1
        QoS Version: 1.1

        ------------------------------------------------------------
        1. Summary of Findings
        ------------------------------------------------------------
        Upstream Power: Levels within optimal range (≈43 dBmV for D3.0, 38 dBmV for D3.1) - Normal
        Upstream Modulation: D3.0 channels operating at QAM 32 (expected QAM 64) - Moderate
        OFDMA Channel (D3.1): Stable, full QAM 256 modulation, 0 timeouts - Normal
        Timeouts (T1–T4): All zero across all channels - Normal
        Log Activity: Continuous “US profile assignment change” messages on Channel ID 11 - Moderate
        DHCP: One instance of “DHCP RENEW WARNING” - Low

        ------------------------------------------------------------
        2. Log Review
        ------------------------------------------------------------
        Repeated pattern:
        US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13;
        and
        US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13;

        Interpretation:
        OFDMA upstream Channel 11 is switching between modulation profiles due to slight SNR variation.
        Single DHCP warning observed (not critical).

        ------------------------------------------------------------
        3. Upstream Channel Statistics
        ------------------------------------------------------------
        DOCSIS 3.0 Channels (ATDMA)
        Power ≈43 dBmV, Modulation QAM 32, Timeouts 0 across all 5 channels.
        QAM 32 suggests minor upstream noise or ingress.

        DOCSIS 3.1 Channel (OFDMA)
        Channel ID 11, Power 38.2 dBmV, Modulation QAM 256, Timeouts 0.
        Healthy and stable.

        ------------------------------------------------------------
        4. Technical Interpretation
        ------------------------------------------------------------
        - Profile flapping = CMTS adjusting OFDMA modulation profiles due to variable upstream SNR.
        - D3.0 QAM 32 = reduced modulation, mild SNR degradation.
        - Power levels = consistent and healthy.
        - No connectivity loss (0 T1–T4).

        ------------------------------------------------------------
        5. Recommended Actions
        ------------------------------------------------------------
        1. Check all coax connectors and splitters for corrosion or looseness.
        2. Ask ISP to check return-path MER/SNR for OFDMA Channel ID 11.
        3. Monitor logs for 24–48 hours to see if profile flapping continues.
        4. Remove unnecessary splitters to improve upstream power.
        5. Reboot modem once to clear DHCP warning.

        ------------------------------------------------------------
        6. Overall Assessment
        ------------------------------------------------------------
        Service Health: Stable
        Primary Concern: Minor upstream SNR fluctuation (profile changes and QAM 32 fallback)
        Next Step: Have ISP verify upstream MER and noise ingress on Channel 11.
        ------------------------------------------------------------

  • Client62's avatar
    Client62
    Alessandro Volta

    Good we can not read the tiny screen shot images ! 
     
    Copy / Paste the text of the Upstream / Downstream tabs.

    Also mention what problem you are encountering.

  • Client62's avatar
    Client62
    Alessandro Volta

    I am confused.

    The "Cable Modem Diagnostic Report"  and the DOCSIS stats do not tally.

    • TUNERTECH001's avatar
      TUNERTECH001
      Joining in
      Cable Modem Diagnostic Report updated
      Date: 08-Nov-2025
      Device MAC: 
      CMTS MAC: 
      DOCSIS Version: 3.1
      QoS Version: 1.1
      
      ------------------------------------------------------------
      1. Summary of Findings
      ------------------------------------------------------------
      Upstream Power: Levels within optimal range (≈43 dBmV for DOCSIS 3.0, 38.2 dBmV for DOCSIS 3.1) - Normal
      Upstream Modulation: DOCSIS 3.0 channels operating at QAM 32 (expected QAM 64) - Moderate
      OFDMA Channel (DOCSIS 3.1): Stable, QAM 256 modulation, 0 timeouts - Normal
      Timeouts (T1–T4): All zero across all channels - Normal
      Log Activity: Continuous “US profile assignment change” messages on Channel ID 11 - Moderate
      DHCP: One instance of “DHCP RENEW WARNING” - Low
      
      ------------------------------------------------------------
      2. Log Review
      ------------------------------------------------------------
      Repeated pattern:
      US profile assignment change. US Chan ID: 11; Previous Profile: 11 13; New Profile: 12 13;
      and
      US profile assignment change. US Chan ID: 11; Previous Profile: 12 13; New Profile: 11 13;
      
      Interpretation:
      DOCSIS 3.1 OFDMA upstream Channel 11 is switching between modulation profiles due to slight SNR variation.
      Single DHCP renew warning observed; not service-impacting.
      
      ------------------------------------------------------------
      3. Upstream Channel Statistics
      ------------------------------------------------------------
      DOCSIS 3.0 Upstream Channels (ATDMA)
      Channel | Frequency (MHz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID | T1 | T2 | T3 | T4
      0 | 49.6 | 43.0 | 5120 | QAM 32 | 1 | 0 | 0 | 0 | 0
      1 | 43.1 | 43.0 | 5120 | QAM 32 | 2 | 0 | 0 | 0 | 0
      2 | 36.6 | 43.0 | 5120 | QAM 32 | 3 | 0 | 0 | 0 | 0
      3 | 30.1 | 43.0 | 5120 | QAM 32 | 7 | 0 | 0 | 0 | 0
      4 | 23.6 | 43.3 | 5120 | QAM 32 | 8 | 0 | 0 | 0 | 0
      
      DOCSIS 3.1 Upstream Channel (OFDMA)
      Channel | Width (MHz) | Power (dBmV) | FFT Type | Modulation | Active Subcarriers | First Active (Hz) | T3 | T4
      11 | 10.4 | 38.2 | 2K | QAM 256 | 208 | 74,000,000 | 0 | 0
      
      ------------------------------------------------------------
      4. Technical Interpretation
      ------------------------------------------------------------
      - DOCSIS 3.0 channels show excellent power levels (43 dBmV range) but operate at QAM 32 instead of QAM 64.
        This usually means mild upstream noise or reduced SNR.
      - DOCSIS 3.1 OFDMA channel (ID 11) operates normally at QAM 256 and 38.2 dBmV.
      - The network log shows profile changes on the OFDMA channel, consistent with slight modulation adaptation due to variable SNR.
      - No T1–T4 timeouts reported across any channel.
      - One DHCP warning recorded, non-critical.
      
      ------------------------------------------------------------
      5. Recommended Actions
      ------------------------------------------------------------
      1. Inspect coax connectors and splitters for corrosion, looseness, or damage.
      2. Ask ISP to verify return-path MER/SNR for DOCSIS 3.1 Channel 11 and confirm stability.
      3. Monitor logs for 24–48 hours for continued "US profile assignment change" messages.
      4. Remove or replace old splitters to minimize upstream attenuation.
      5. Reboot modem to clear DHCP warning and refresh channel bindings.
      
      ------------------------------------------------------------
      6. Overall Assessment
      ------------------------------------------------------------
      Service Health: Stable
      Primary Concern: Minor upstream SNR fluctuation causing profile changes on DOCSIS 3.1 Channel 11 and QAM 32 fallback on DOCSIS 3.0 channels.
      Next Step: Have ISP check upstream MER and ingress noise on OFDMA Channel ID 11.
      ------------------------------------------------------------

       

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Yes, report states QAM 32, but log shows QAM 64?  Nothing amiss with those levels apart from the DS power is pushing the upper limits of +10.

    • TUNERTECH001's avatar
      TUNERTECH001
      Joining in

      thanks i was using chatgpt for some help.. does all look good>? i did a reset 3 days ago as i was getting some packet loss..