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sjg011's avatar
sjg011
Joining in
12 months ago

Help - customer service and pods

Can someone tell me how to contact customer service to order pods as I have various black spots around the house which are not registering as such because NO WIFI! Calls prompt a link which resets the hub NOT NECESSARY. I cannot work out how to get through to anyone. Package is pricey and one of reasons I took it out was because it included THREE PODS!! Have read other posts - what a rip off to make this as difficult as possible. Could someone from customer service please contact me

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi sjg011 

    Thanks for posting and welcome to the community.

    Sorry to hear of any WiFi issues.

    I'll send you a PM now to assist further.

    • sjg011's avatar
      sjg011
      Joining in
      12 months ago

      Hi John - could you please contact me as I haven’t heard yet

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        12 months ago

        Hi sjg011 

        I can see that John has sent you the private message at our side. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.