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Jaguare240's avatar
Jaguare240
On our wavelength
2 years ago

Haven't ordered wifi pods

On Tuesday, I spoke with a VM agent through WhatsApp as I had poor wifi in several rooms in my house. He told me he would book a technician and order the pods after 24 hours due to a "short term connectivity issue". Technician came and went the day after and they both told me to order through the Connect app, but even after recording speeds of less than 20mbps with the app, it never allowed me to order the pods as the feature hasn't been rolled out yet?

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Jaguare240,

    Hope you've had a nice Easter weekend!

    We're sorry to hear that you've been struggling to get some WiFi Pods ordered, despite your speeds dipping below 30mbs in part of the house.

    I'll be happy to help get some ordered for you. I've dropped you a PM so I can take the details and have a look.

    Thanks!