Forum Discussion

rodgerq's avatar
rodgerq
Joining in
18 days ago

Google Meet issue

My partner uses Google meet for her work meetings and sessions. Since changing to virgin, her connection seems quite sketchy. From slow speeds causing lag and poor quality video, all the way to actually losing connection and being kicked off the network. 

She says it only happens on Meet. Teams works fine. The router is in the very next room with line of sight. 

She has tried multiple laptops as well. 

Anyone experiencing similar issues and found a fix  before I fall virgin to report it as a problem? 

 

Thanks 

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    18 days ago

    Wired or Wifi?   If  Wifi try disabling the Smart Optimisation and setting the Wifi band and channel manually.  This may help.

  • Client62's avatar
    Client62
    Alessandro Volta
    18 days ago

    Make sure Parental Controls are disabled in the VM Online Account.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    16 days ago

    Hi rodgerq, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your wife is having issues when using Meet for work purposes. The device she's using, is this connecting via a VPN? 

    Do you have issues with any other devices that are not work related?

    Pop back and let us know. 

    Many thanks,