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gwoolf's avatar
gwoolf
Joining in
2 years ago

Global Connect VPN Issue

Hi there

I posted on an old thread 'GlobalProtect & Virgin Media Broadband Connection Dropping' as the original poster had exactly the same issue to what I currently have (and I mean exactly the same in terms of how the problem presented, circumstance etc).  Apologies for the duplicate post to what I posted there - as it's an old thread I wasn't sure if it was being checked any more (goes back to 2022).

Essentially Virgin were able to check the OPs Hub 3 and found issues there...which I think is probably what I need to have done (my corporate IT has checked Global Protect, re-installed it, checked the laptop...run it on other wifi networks...the point of weakness is the Hub 3 connection with Global Protect - which from the other thread could be to do with something gone awry within the box...as you can probably tell, I'm not techy!).

Any chance Virgin could check my system - appreciate you can't sort out Global Protect (or other 3rd party CDNs), but good to eliminate any issue with my Hub?  

Thanks a mil - and again apologies for double posts, but didn't know how long threads are re-checked for!

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Post a link to the old thread here, so we can see if and how it was solved.

    There are multiple threads on here with VPN connection issues to various VM Hubs.  Is everything else behaving as it should with the Hub3?