Getting BAD packet loss
In the last couple of weeks I have been suffering from intermittent packet loss. To fix this I have had to reboot the VM Hub to set it back to a usable mode. It happened again this morning .. this ti...
Forum Discussion
Hi nmcculloch
Welcome to the Community Forums.
Sorry to hear of your service concerns.
After checking the systems on our side, we found that there is nothing that we can identify that might be causing this issue. Our router is all in spec and there isn't anything raised in the area currently.
We are limited to the checks and tests we can run when our router is in modem mode. Can you try please disconnecting any third-party networking equipment and place our hub into router mode, once this is done we'll be able to run further checks and tests for you.
the bad ping seems to have stabilized but i am noticing gaps and latency peaks in the BQM graph. Is there still an issue here? I replaced my router in the last couple of days and that has not affected the BQM graph. My Current BQM Graph:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d438f73e069936c4b52786f8ca84814ee566737
Doesnt look much better today.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 0.2 43 QAM 256 25 2 139000000 3.2 43 QAM 256 1 3 147000000 2.5 42 QAM 256 2 4 155000000 2 43 QAM 256 3 5 163000000 1.9 42 QAM 256 4 6 171000000 1.6 42 QAM 256 5 7 179000000 1.6 42 QAM 256 6 8 187000000 1.3 42 QAM 256 7 9 195000000 1.6 42 QAM 256 8 10 203000000 1.6 42 QAM 256 9 11 211000000 1.8 42 QAM 256 10 12 219000000 1.8 42 QAM 256 11 13 227000000 1.8 42 QAM 256 12 14 235000000 1.9 43 QAM 256 13 15 243000000 1.9 43 QAM 256 14 16 251000000 1.6 43 QAM 256 15 17 259000000 1.4 43 QAM 256 16 18 267000000 1.5 43 QAM 256 17 19 275000000 1.3 43 QAM 256 18 20 283000000 1.3 42 QAM 256 19 21 291000000 1 42 QAM 256 20 22 299000000 0.7 42 QAM 256 21 23 307000000 0.7 43 QAM 256 22 24 315000000 0.5 43 QAM 256 23 25 323000000 0.2 43 QAM 256 24 26 339000000 0.2 43 QAM 256 26 27 347000000 0.2 43 QAM 256 27 28 355000000 0.3 43 QAM 256 28 29 363000000 0.5 42 QAM 256 29 30 371000000 0.7 42 QAM 256 30 31 379000000 0.6 42 QAM 256 31 32 387000000 0.8 42 QAM 256 32 3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 43 142 192 2 Locked 43 11488242 15365922 3 Locked 42 15025059 16146688 4 Locked 43 14077652 14762999 5 Locked 42 24573122 13349925 6 Locked 42 29637934 27654021 7 Locked 42 29078800 34721869 8 Locked 42 35153526 2592579 9 Locked 42 6069390 577480 10 Locked 42 4886217 350591 11 Locked 42 3947403 136458 12 Locked 42 3170245 50715 13 Locked 42 2252428 18769 14 Locked 43 1684705 6648 15 Locked 43 1066402 1437 16 Locked 43 643735 331 17 Locked 43 423221 173 18 Locked 43 233656 139 19 Locked 43 165706 95 20 Locked 42 168135 93 21 Locked 42 344728 107 22 Locked 42 231698 138 23 Locked 43 24009 87 24 Locked 43 992 86 25 Locked 43 324 87 26 Locked 43 79 182 27 Locked 43 36 83 28 Locked 43 39 80 29 Locked 42 41 77 30 Locked 42 38 118 31 Locked 42 42 118 32 Locked 42 40 120 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 94 4K 1840 QAM 4096 1108 3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 41 -5.4 2408140468 8393 Upstream
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 49.8 5120 QAM 64 1 1 43100000 49.8 5120 QAM 64 2 2 36600000 49.5 5120 QAM 64 3 3 30100000 49 5120 QAM 64 4 4 23600000 48.8 5120 QAM 64 5 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 0 1 ATDMA 0 0 1 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 4 0 4 ATDMA 0 0 0 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 43.5 2K QAM 256 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 0 0