How do I go about getting refunded my account? Unfortunately I made the error of switching to Virgin after 15yrs of uninterrupted service with BT but my virgin account has randomly paused Internet access for half my devices and the connect app won't log in to the network to reactivate them.
The contact support brings me here...
I've tried turning everything off, uninstalling and reinstalling, but none of it works.
You either need to logon to the Hub's console and clear all the MAC filters to remove the paused devices, or do a full 60 second pinhole reset. In either case, remove the connect app from any devices it's installed on. Once removed, I would suggest you don't reinstall as it can reset your Hub to whatever state it thinks is best.
Yes it still happens after a reboot because it is your app that is broken. And before you ask, no deleting and reinstalling the app doesn't help.
Just to add your forum is rubbish too. Who designs the apps & Web pages? The local nursery? I'm surprised how such a big company like virgin have such poorly designed and made apps/webpage/customer support services
Yes it still happens after a reboot because it is your app that is broken. And before you ask, no deleting and reinstalling the app doesn't help.
Just to add your forum is rubbish too. Who designs the apps & Web pages? The local nursery? I'm surprised how such a big company like virgin have such poorly designed and made apps/webpage/customer support services
I'm afraid you are correct in both cases. It's just the VM way that every user has to accept.
Forum TeamHi weordie
Welcome to our forums and sorry to hear you are having a difficult time with connectivity on half of your devices. We can understand the inconvenience caused and we want to do our best to help from here. To best look into this, can you confirm if the issue still persists after a reboot? Is it wireless or wired devices that are affected? Can you also let us know how long this issue has been happening?
Thanks,
You can get automatic compensation sometimes.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Well no, not necessarily;
"my virgin account has randomly paused Internet access for half my devices"
which suggests that half of the OP's devices are working, so it can't be a total loss of service, can it, so the automatic compensation doesn't apply, does it?
So what else might it be? "It sounds like a wifi band has gone awol"; yes good suggestion; anything else?
It sounds like a wifi band has gone awol. Try a 60 second pinhole reset of the hub.
Its the app
Forum TeamSo to confirm sorry you are only having these issues on the app?
