Forum Discussion

J1822's avatar
J1822
Settling in
4 days ago

Gaming issues with hub5x

Hello recently I have been having issues with my broadband connection and are a new customer, the issues I have include lag spikes in games, speeds dropping on on the router (which I have caught on samknows real speed test) videos and video previews lagging on YouTube, this happens on both a mobile phone and Ps5, I have had an engineer out and we suspected that it was something to do with jitter and should sort itself out within a day or two but the issues have continued and another engineer has been booked for next week, in the meantime I have done a BQM monitor for the last day and cannot interpret the results, any help to identify if there is a problem will be appreciated. 

P.s Will a cropped screenshot of the BQM be sufficient as I do not know how to hide my ip.

19 Replies

  • J1822's avatar
    J1822
    Settling in
    4 days ago

    Forgot to mention that the engineer replaced the router and fibre cable leading from the ont to the router if that makes a difference 

    • legacy1's avatar
      legacy1
      Alessandro Volta
      4 days ago

      Its normal for the hub 5x to be bad ask for modem mode and get your own router.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        4 days ago
        legacy1 wrote:

        Its normal for the hub 5x to be bad ask for modem mode and get your own router.

        modem mode isn't available on hub5x

  • J1822's avatar
    J1822
    Settling in
    4 days ago

    And a few samknows real speed tests from last night: 

     

  • J1822's avatar
    J1822
    Settling in
    4 days ago

    Forgot to add router stats:

    PON modem status    Online
    Connection mode    IPOE
    Firewall    true
    WAN layer interface

    IP_VOIP    Up
    IP_DATA    Up
    PON statistics

    Transceiver temperature    30
    Transceiver voltage    3304
    Laser bias current    11038
    ONT transmit power    -16100
    ONT receive power    5500

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    the engineer replaced the router and fibre cable leading from the ont to the router 

    A Hub 5x has an ONT ? ? ? 

    • J1822's avatar
      J1822
      Settling in
      4 days ago

      Is that not what the box on the wall inside the property is?

    • J1822's avatar
      J1822
      Settling in
      4 days ago

      I just checked and you are completely right, I meant the fibre cable leading from the router to the box on the wall.

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        21 hours ago

        Hi J1822 

        Welcome to the Community Forums. 

        Sorry to hear of your service concerns when gaming. 

        Checking the systems on our side, there doesn't appear to be any known area issues affecting your services at this time. 

        Please do keep us posted on how your visit goes, and please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • J1822's avatar
    J1822
    Settling in
    21 hours ago

    I have got a few more sam knows tests and thinkbroadband bqm's if they will be helpful?