Forum Discussion

wezhunter's avatar
wezhunter
Settling in
8 months ago

Game Disconnects due to suspected Packet Loss

Hello 

I have recently started playing DAYZ and I keep getting disconnected from servers that have the lowest latency possible? 

My latency will be on average 20-30 but at points will go so high the server will show offline and I get booted out?

If i Spam click refresh on the refresh button again the server, it looks like this 20>24?20>20>20>20>30>26>24>offline>20>24

This being DAYZ that small drop is not just a lag spike in game, its a full disconnect and sometimes loss of items. 

I have also noticed youtube and other streaming services are affected, but this just results in maybe low quality for a moment, or a slight buffer which I could live with, but NOT being disconnected from live online games where I may Die and lose all progress due to this. 

I have tried everything I can this end. 

Reinstalled game, removed all mods and reinstalled. 

Rebooted and reset router,

Checked all cables router side, 

This is happening with 2 different PC,s and I have this hardwired and via wifi with same results (not that I expected anything less from wifi, but do not expect this on my Hardwired LAN connection. 

I am monitoring a BQN via think broadband and can already see packet loss, but is this my line or device? 

I can share a link to the BQN if needed but It wont let me paste the link here "invalid HTML was found message"

 

 

  • wezhunter's avatar
    wezhunter
    Settling in
    8 months ago

    Thanks for the link, and the reply

    This is the result, there is no packet loss showing (but is this not just whilst the test runs?)

    If I run a continous ping against the servers I do see timed out requests, I have also seen packet loss in the BQN checker on think broadbands site 

    This does make me wonder if its just an intermittent fault on the line? 

    Virgin site cant even run me a check as it just chucks this out each time 

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    Check the BQM site for the correct live link. It would be good to see that. 

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    The Realspeed results are very good.

    Suggesting the issues lie much further in distance than between your home and the local VM Data Centre.

  • wezhunter's avatar
    wezhunter
    Settling in
    8 months ago

    Thanks again for the info, 

    the BCQ tool has picked up another packet loss, although today seems much less than previously.

    I have been onto virgin, they tried to run a line check and instantly booked me an engineer?

    They say they cant even see the line check results their side which is quite concerning to me, but it does line up with the results I see when trying to check my survice on the VM website. 

    Last night, I could not hold a connection for more than 5 minutes, however trying again just now, I was able to stay connected for 30 mins before I disconnected from game myself. SO something has improved, but why / how and what an engineer may find is now a mystery to me 

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Suspect the packet loss is an overloaded game server and you will be much closer to the root cause.

  • wezhunter's avatar
    wezhunter
    Settling in
    8 months ago

    I wish I were connected to the game server when I had this AM,s packet loss, but it was just running on my PC with nothing than browsers open 

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      8 months ago

      Hi wezhunter 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you've been having 😔

      How have things been since the engineer visit was carried out?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    8 months ago

    Going by that short bqm graph you seem to be having the same issue ive been having for months with the little red spikes at the top

     

    Also when you want to share a BQM graph make sure you click one of the below first, it will hide your IP address for you to post safely.

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    8 months ago

    I've had that minor packet loss from time to time for years.   It doesn't interfere with video conferencing, and I don't play games, so I haven't wasted my time complaining to VM who won't be interested.