Forum Discussion

jaffabfc1's avatar
jaffabfc1
Joining in
2 years ago

Full WiFi signal but no internet

Hi, 

I have started having issues lately where if I go upstairs I still have full signal but the internet just goes off then comes back on then goes off again. As though it's buffering.

I do a speedtest and when it connects it's full speed.

When downstairs there is no issue which I don't understand.

It just seems to drop from full to more or less full then back to full which makes me have no internet. This is the same for all devices.

I have tried rebooting/factory reset/change name of 2ghz. A few other things too, this is something recent but nothing as changed can you advise?

I know the hub is oldish now and I think it's probably had its day as the signal isn't as powerful as it once was.

What could I do to sort it?

  • Hey there jaffabfc1 Thanks for reaching out to us on the VM forums. 👋🏼

    I'm sorry to hear about the issues with the Wi-Fi / internet connection.
    Can I ask if there's any devices or objects upstairs that may be affecting Wi-Fi?

    E.g. fish tanks, other radio signals etc. 
    When they drop out - are they connected but with no internet?

    What devices do you have? How is the wired connection?
    Let us know and we can go on from there.

    Kind regards,
    Ilyas.

    • jaffabfc1's avatar
      jaffabfc1
      Joining in

      I have wirelessly 5 phones/2 laptops/3 tablets/ring doorbell/4 TVs/ 3 fire sticks

      Then 2 pcs and a hive that is wired

      The wired ones are the same upstairs, the ones downstairs have now started going off intermittently. 

      I currently work from home and every time the connection goes I have to resign in to the work laptop then work vpn and work software which is just taking forever and it's happening about a dozen times a day.

      We have no fish tanks or anything 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Get a better router with 1Gb ports use hub in modem mode

    • jaffabfc1's avatar
      jaffabfc1
      Joining in

      That is an option but it's an added cost.

      Why should I pay £39 a month to buy extra equipment 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi jaffabfc1, thank you for your responses.

        Have you tried running checks on the Virgin Media Connect app? If so, is it detecting any issues and providing suggestions on how best to resolve them?

        Advice on how to fix internet problems can be found here

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel