Forum Discussion

MrMusashi's avatar
MrMusashi
Joining in
11 months ago

Firmware update scheduling

It's about time Virgin allowed you to schedule Hub updates or just do them overnight.

Two so far this week at really inopportune times.

  • Hi MrMusashi,

    Thank you for your post and welcome back to our community forums. We're here to help.

    We're sorry to hear you've had some trouble with your router. When we perform firmware updates, these tend to be put through late at night/very early in the morning to minimise any potential disruption. If it happens at other times then this tends to be that it failed a previous attempt.

    How are things for you today?

    Thanks,
     

    • MrMusashi's avatar
      MrMusashi
      Joining in

      Thank you for asking, no issues and I wasn't aware that the updates were actually scheduled overnight so I've learned something.

      Our router is on all the time therefore as you suggested it must have been a failed update.

      Thanks again.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    They have millions of users, it’s just not practical nor cost justifiable.