Hello, my internet is pretty good but the HUB 5 i have has been getting extremely hot these last few weeks and even the slightest nudge on the hub the internet completely cuts off for maybe 30-60 secs before reconnecting. Is there anything i can do to stop this happening? cheers
it is ye, its on my desk in the hallway. Defiantly a lot hotter than warm. Even after turning it off for awhile it gets hot very fast
The Hub should be relatively cool, maybe a bit warm, but not hot. I assume it's in an open area with good air flow?
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If your need is urgent, it would be best to phone Customer Services directly as below;
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
