Hi ther
We had our wifi installed just before Christmas but we are not receiving any signal at all - no tv/phones etc. I have followed the steps online but still to no avail, can I arrange an engineer to come and look at it all please?
id appreciate a speedy reply please!
thanks
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
Hi Kstyr999
Thanks for your post, welcome to the Community Forums.
We're really sorry to hear that you currently have no connection. We're unsure if you've been able to get in touch since your post, however I will pop over a private message so I can help further. Please feel free to ignore this if you have already been able to get some help 😊
