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RogerT's avatar
RogerT
Joining in
5 months ago

Endless texts

On 22/9/25 my broadband went down. I registered the fault, and since then I have had many texts from Virgin (in triplicate!) giving a date and time by which the fault will be fixed. These times go by, and another text with another date and time is sent out. Eventually I lost patience and got in touch by Chat on 29/9. They found no outage in my area, and sent a technician out on 30/9. The fault was with my wiring, and was fixed by him.

Since then I have continued to get the "fixed by" automated texts (still in triplicate!), despite my problem being fixed! I contacted VM by Chat this morning, and was told there now is an outage problem in my area, hence why I am still getting the texts. I doubt this as the first Chat told me there was no outage, the fault was with my wiring (which it was) or modem, and that problem has been fixed!

All I ask is for some honesty, and PLEASE STOP TEXTING ME!!!

2 Replies

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  • RogerT's avatar
    RogerT
    Joining in
    5 months ago

    Correction...the second contact with VM was by phone, not Chat. I have a copy of the original Chat.

  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    5 months ago

    Hello RogerT.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still receiving automated texts.
    I'd like to investigate this for you and put a stop to these once and for all.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L