Forum Discussion

lozzaloz90's avatar
lozzaloz90
Joining in
24 days ago

Echo dot won't connect to wifi

We have recently moved from sky to virgin and everything is great except 1 of our echo dots refuses to coeect to the WiFi. We have 3 others which are all fine but 1 is not.

I've tried resetting it, turning the WiFi off, moving rooms and tried to use my phone to hot-spot it but nothing is working. 

The alexa app can find the dot but when I put the details in for the WiFi it won't connect can anyone help? 

  • Hi lozzaloz90 thanks for posting and welcome to our community.

    Sorry to hear you're unable to connect your 4th Echo dot to our hub. Were all 4 previously working on your former provider? When you say hotspot, do you mean just that? To essentially attempt to connect the dot you mobile data connection?

    Regards

    Lee_R

    • lozzaloz90's avatar
      lozzaloz90
      Joining in

      Yes everything worked while we were with sky, I had a look online and it mentioned hotspotting it through my phone as a possible work around but that didn't work either so I ran out of things to try 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey lozzalot90, thank you for reaching out and I am sorry to hear this isn't working.

        Can I just confirm is it trying to connect to the 2/4GHZ?