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clueless5's avatar
clueless5
Joining in
2 years ago

E-mail offering Hub4 at no extra cost

Hi,

I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Virgin Media account for the order either. Has this order actually been placed? I chose a delivery date and was told that 6 days after this my current Hub will be deactivated so understandably I am concerned.

Can someone please help with this?

3 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for your post on our Community Forums clueless5, and a very warm welcome to you!

    Sorry to hear that you've been left in the dark in regards to the pending order for a new Hub 4.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you in finding out more information on this order

    Thanks,

    David_Bn

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for working with me via our private messaging function clueless5.

    Please to gain some clarity on this one for you, and do please keep us all updated - hopefully all will run smoothly for you 👍

    All the best,

    David_Bn

  • bobgodbold's avatar
    bobgodbold
    On our wavelength
    12 months ago

    Hi.
    Did you ever get a H4 hub?
    I got the same email and ordered a new hub to be delivered on a date agreed.
    Nothing turned up.
    Just wondering if you had more success.
    Cheers.
    Bob