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clueless5's avatar
clueless5
Joining in
2 years ago

E-mail offering Hub4 at no extra cost

Hi,

I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Virgin Media account for the order either. Has this order actually been placed? I chose a delivery date and was told that 6 days after this my current Hub will be deactivated so understandably I am concerned.

Can someone please help with this?

3 Replies

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for your post on our Community Forums clueless5, and a very warm welcome to you!

    Sorry to hear that you've been left in the dark in regards to the pending order for a new Hub 4.

    Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you in finding out more information on this order

    Thanks,

    David_Bn

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for working with me via our private messaging function clueless5.

    Please to gain some clarity on this one for you, and do please keep us all updated - hopefully all will run smoothly for you 👍

    All the best,

    David_Bn

  • bobgodbold's avatar
    bobgodbold
    On our wavelength
    11 months ago

    Hi.
    Did you ever get a H4 hub?
    I got the same email and ordered a new hub to be delivered on a date agreed.
    Nothing turned up.
    Just wondering if you had more success.
    Cheers.
    Bob