Forum Discussion

WifiPete's avatar
WifiPete
Tuning in
2 months ago

Dropouts, poor internet, poor wifi

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879beba52cf-31-12-2024"><img alt="My Broadband Ping - first graph" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879beba52cf-31-12-2024.png" /></a>

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed1100d35890a34460a26bea75403879beba52cf-31-12-2024

 

Does this latency graph look right. Anything I can do to improve it. Internet is very inconsistent. I was considering purchasing a router for better wifi but if the root cause is the actual signal I dont think it will improve matters.

  • Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    1138750000840256 qam1
    21467500008.440256 qam2
    31547500008.138256 qam3
    41627500007.638256 qam4
    51707500007.440256 qam5
    61787500007.138256 qam6
    71867500007.138256 qam7
    81947500006.638256 qam8
    92027500006.338256 qam9
    103387500005.638256 qam26
    11346750000638256 qam27
    123547500006.138256 qam28
    133627500006.338256 qam29
    143707500005.938256 qam30
    15378750000638256 qam31
    163867500006.138256 qam32
    173947500006.338256 qam33
    184027500005.938256 qam34
    194107500005.438256 qam35
    204187500005.438256 qam36
    215227500004.638256 qam38
    22530750000437256 qam39
    23538750000437256 qam40
    245467500003.737256 qam41



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked40.32980
    2Locked40.3890
    3Locked38.9730
    4Locked38.6640
    5Locked40.3610
    6Locked38.9520
    7Locked38.9470
    8Locked38.61250
    9Locked38.91250
    10Locked38.65040
    11Locked38.62890
    12Locked38.92610
    13Locked38.92520
    14Locked38.63000
    15Locked38.62680
    16Locked38.91460
    17Locked38.91370
    18Locked38.92130
    19Locked38.63220
    20Locked38.62180
    21Locked38.62920
    22Locked37.64910
    23Locked37.65290
    24Locked37.65810
    • WifiPete's avatar
      WifiPete
      Tuning in

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

      13010000038.8512064 qam10
      23660000039.5512064 qam9
      32359998137.8512064 qam11
      44310007440.3512064 qam8
      54960000040.8512064 qam7



      Upstream bonded channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

      1ATDMA0060
      2ATDMA0040
      3ATDMA0090
      4ATDMA0040
      5ATDMA0030
      • WifiPete's avatar
        WifiPete
        Tuning in
        Time Priority Description
        30/12/2024 13:37:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        30/12/2024 12:41:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        30/12/2024 12:11:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        30/12/2024 06:51:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        30/12/2024 06:19:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        28/12/2024 05:08:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        27/12/2024 17:25:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        27/12/2024 10:11:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/12/2024 18:19:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        24/12/2024 08:22:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        23/12/2024 15:35:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        23/12/2024 06:19:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        22/12/2024 20:08:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        20/12/2024 00:49:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        19/12/2024 18:19:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        19/12/2024 17:46:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        17/12/2024 03:43:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        16/12/2024 06:19:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        13/12/2024 04:33:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        12/12/2024 22:11:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • Robert_P's avatar
      Robert_P
      Forum Team

      Hello WifiPete

       

      Sorry to hear of the connection issues experienced, we appreciate you taking the time to raise this via the forums.

       

      We've taken a look at the connection and equipment and to the Hub the download is averaging 137Mbps and upload is 21Mbps, there have been no disconnections over the last week but when looking at the power levels some do seem a little out which may be causing the issues.

      I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Some T3 which might mean noise the spikes might be caused by you downloading or uploading or bursts of the area hitting the upstream hard at the same time or VM doing their tests.