Forum Discussion

Joining in

7 months ago

Solved

Dropouts and Packet Loss: Suspect Power Levels

Hi all, Have been experiencing frequent internet dropouts and periods of high packet loss (the gaming experience is particularly poor) for an extended period of time. Reviewing other posts here...

Client62
7 months ago
Check for a fault in your street via 0800 561 0061.

Failing that, an engineer visit will be required to correct the low signal levels.

Joining in

7 months ago

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-5.900002	38.983261	QAM256	25
1	139000000	-4.400002	38.983261	QAM256	1
4	163000000	-4.799999	38.983261	QAM256	4
5	171000000	-5.000000	38.605377	QAM256	5
8	195000000	-4.799999	38.983261	QAM256	8
9	203000000	-4.799999	38.983261	QAM256	9
12	227000000	-5.500000	38.983261	QAM256	12
13	235000000	-5.400002	38.983261	QAM256	13
16	259000000	-6.500000	38.605377	QAM256	16
20	291000000	-5.000000	38.605377	QAM256	20
21	299000000	-5.400002	38.605377	QAM256	21
24	323000000	-5.700001	38.983261	QAM256	24
26	339000000	-6.000000	38.983261	QAM256	26
28	355000000	-6.400002	38.983261	QAM256	28
29	363000000	-6.500000	38.605377	QAM256	29
31	379000000	-7.700001	37.636276	QAM256	31
32	387000000	-7.900002	37.636276	QAM256	32
33	395000000	-8.099998	37.636276	QAM256	33
34	403000000	-8.400002	37.636276	QAM256	34
35	411000000	-8.599998	37.355988	QAM256	35
37	427000000	-8.799999	37.355988	QAM256	37
38	435000000	-8.900002	37.636276	QAM256	38
39	443000000	-8.799999	37.355988	QAM256	39
40	451000000	-8.400002	37.636276	QAM256	40
41	459000000	-8.099998	38.605377	QAM256	41
42	467000000	-7.799999	37.636276	QAM256	42
43	475000000	-7.900002	38.605377	QAM256	43
44	483000000	-7.799999	37.636276	QAM256	44
45	491000000	-8.099998	38.605377	QAM256	45
46	499000000	-8.099998	37.636276	QAM256	46
47	507000000	-8.400002	37.636276	QAM256	47
48	515000000	-8.500000	37.636276	QAM256	48

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
1	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
16	Locked	38.605377	0	0
20	Locked	38.605377	0	0
21	Locked	38.605377	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.605377	0	0
31	Locked	37.636276	0	0
32	Locked	37.636276	0	0
33	Locked	37.636276	0	0
34	Locked	37.636276	0	0
35	Locked	37.355988	0	0
37	Locked	37.355988	0	0
38	Locked	37.636276	0	0
39	Locked	37.355988	0	0
40	Locked	37.636276	0	0
41	Locked	38.605377	0	0
42	Locked	37.636276	0	0
43	Locked	38.605377	0	0
44	Locked	37.636276	0	0
45	Locked	38.605377	0	0
46	Locked	37.636276	0	0
47	Locked	37.636276	0	0
48	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1840

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

37

-12.9

2026250327

712247

Forum Team

6 months ago

Thanks for letting us know dnev1 and if you get the chance, please let us know how the visit goes 👍

Kind Regards,

Steven_L

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