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djmagnifique's avatar
djmagnifique
Dialled in
25 days ago
Solved

Disney+ showing USA content

Here's a weird one.

So I've just tried to log into my Disney+ on my Roku and a pop up appeared saying 'Looks like you're travelling!' which I'm not as I'm sat in my living room at home. It is showing the USA Disney+ content and age ratings (PG-13, etc).

I checked on my mobile, when it's connected to the wifi it does the same but when I connect to data (iD Mobile) I get the UK version of Disney+.

BBC iPlayer loads as normal on the Roku.

I have restarted the hub and it still does the same as above.

Is this happening to anyone else or is it just me? 

Disney+
  • ModTeam's avatar
    ModTeam
    16 days ago

    Hello, 

    Thank you for your continued patience with this issue. The team have requested some more information in regards to this issue so if you're able to please PM us with the following that would be great.

    • Can you please provide the "text of the output of dig +short www.hotstar.com from your side?
    • Could you please provide the traceroute for Paramount+ as that is still affected by the issue.

     

    Many thanks!

    [Mod - marked as solution for post visibility only, please PM us with the above information]

99 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    17 days ago

    Some how the paper work for given subnets got filed as USA...

    So its either wait for UK to get the paper work back from USA to get the subnet as UK

    or

    Use modem mode to get a new IP that might list as in the UK

  • vfr's avatar
    vfr
    Up to speed
    17 days ago

    Well it looks like it is fixed now, Netflix is showing UK lists again and http://www.fast.com is showing the client as being Middlesbrough.

    • oppo's avatar
      oppo
      Tuning in
      17 days ago

      It’s fixed to some degree, Paramount + still thinks I’m in America but Netflix and DP are back to normal.

      • slattery69's avatar
        slattery69
        On our wavelength
        17 days ago

        Got paramount working on the iPad temporarily by deleting the app then re downloading. Logged back in and it worked whilst watching. About an hour later when I tried again it said was in the USA. Deleted and re downloaded working again. But I expect it will be temporary 

  • ModTeam's avatar
    ModTeam
    Moderator
    16 days ago

    Hello, 

    Thank you for your continued patience with this issue. The team have requested some more information in regards to this issue so if you're able to please PM us with the following that would be great.

    • Can you please provide the "text of the output of dig +short www.hotstar.com from your side?
    • Could you please provide the traceroute for Paramount+ as that is still affected by the issue.

     

    Many thanks!

    [Mod - marked as solution for post visibility only, please PM us with the above information]

    • slattery69's avatar
      slattery69
      On our wavelength
      16 days ago

      Is there a guide to do this ? Happy to help but not sure how to do it

  • PhilC's avatar
    PhilC
    Dialled in
    16 days ago

    Looks like they have resolved it, after 10 days, IP is now showing as GB and Paramount+ is working again, and Netflix/Disney showing UK shows and adverts

    So, now the blame game, who was responsible for all these people losing access to streaming services for well over a week, with little to no acknowledgement of the issue, outside "we are aware"