Forum Discussion

nathanfw77's avatar
nathanfw77
Joining in
9 months ago

Disney plus not loading

Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile. 

7 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago
    nathanfw77 wrote:

    Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile. 

    Have you tried using a different device to access Disney+?

    Which device are you accessing the app on?  VM Stream box? VM TV360 box? An android mobile/tablet, an ios mobile/tablet?

    • nathanfw77's avatar
      nathanfw77
      Joining in
      9 months ago

      Problem is on all devices connected to home virgin wifi.  Samsung tv, Amazon fire stick both iPhone and Samsung galaxy phone 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        9 months ago

        Hi nathanfw77 

        Welcome to the community forums.

        Sorry to hear you're having issues accessing Disney + on your devices. 

        Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Try uninstalling and re-installing Disney + to see if this helps at all and keep us posted.