Forum Discussion

nathanfw77's avatar
nathanfw77
Joining in
10 months ago

Disney plus not loading

Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile. 

7 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    10 months ago
    nathanfw77 wrote:

    Since Disney plus updated app unable to use app on wifi only when switch to 4g on mobile. 

    Have you tried using a different device to access Disney+?

    Which device are you accessing the app on?  VM Stream box? VM TV360 box? An android mobile/tablet, an ios mobile/tablet?

    • nathanfw77's avatar
      nathanfw77
      Joining in
      10 months ago

      Problem is on all devices connected to home virgin wifi.  Samsung tv, Amazon fire stick both iPhone and Samsung galaxy phone 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        10 months ago

        Hi nathanfw77 

        Welcome to the community forums.

        Sorry to hear you're having issues accessing Disney + on your devices. 

        Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Try uninstalling and re-installing Disney + to see if this helps at all and keep us posted.